SM, Business Process Improvement

Send your CV to now!

Our client is A Leading Public Organization


  • Assist in developing a new Operating Model by assessing the current work processes and other support functions and incorporating improved operating procedures in the new operating model;
  • Plan, implement and project manage business process improvement in the Company using industry best practices for Capabilities Mapping.
  • Apply process re-engineering techniques, e.g., parallel processing, and optimisation principles to establish the appropriate improvement solutions.
  • Focus on alignment mapping of the current state (as-is) KPIs and processes to newly designed processes and improved KPIs. In the redesign of the process, opportunities for productivity and efficiency gain along the value stream will also be identified with improvement recommendations;
  • Design, manage and monitor process stability post implementation to ensure the variance of the improved process is within control limits.
  • Develop a framework or methodology that integrates process optimisation, capabilities review and systems requirements.
  • Develop the tools and programmes to drive process improvement projects and facilitate change management associated with the improvement or re-design.
  • Develop improved metrics and KPIs for the optimised process to track and monitor their effectiveness.
  • Deliver operational excellence through the deployment of quantified and benchmarked improvement objectives covering delivery of business value productivity and efficiency.


  • Relevant tertiary qualifications in Business, industrial engineering, operations management, IT or Finance
  • At least 15 years of demonstrable experience as a hands-on project lead in business process improvement or optimisation projects
  • Knowledgeable and experience in Operations Management
  • Six Sigma Black Belt qualification is preferred
  • Strong project management, facilitation and stakeholder management skills
  • Strong numerical analysis and statistical analysis capabilities
  • Excellent with MS Excel, Excel for Six Sigma, Powerpoint, and Visio

Interested parties, please send your CV in MS Word format with an indication on present and expected salary to Mr. Lee via email at, thanks!