SM, Consulting, Business Transformation – Customer Growth & Experience

Send your CV to now!

Our Client is A Big-4 Consulting Firm 


  • Formulate and drive Omni-channel Customer journey strategies to achieve business objectives that drive customer growth, enhance customer experience, and build customer loyalty
  • Lead projects and tasks related to customer journey transformation and operation efficiency to achieve revenue growth and service excellence
  • Ability to Develop and manage the Customer Experience framework, strategizing the consumer process and journey.
  • Experience in Customer Data Analytics and Product / Service Design
  • Experience in leading and implementing Sales & Marketing Solution (e.g. CRM, Market Automation, Master Data Management etc.) and Product Portfolio and Development Solution are preferred
  • Work with key stakeholders across the Firm’s practices to drive its growth strategy over the next five years and beyond
  • Lead execution teams with a focus on delivering excellence to ensure a high proportion of repeat and follow-on business
  • Play a key role in all aspects of practice development including internal and external recruitment, developing coaching and managing team members to elevate performance levels across the team, client account management, solutions and capability enhancement, and driving a culture of operational excellence and quality in client service
  • Generate ideas to utilize digital platforms for enhancing customer communications, services, and experience
  • Lead team members to liaise with stakeholders to ensure all projects and tasks are effectively managed


  • Ability to manage complex sales and delivery processes in the consulting environment, taking a mid- to long term view to develop ongoing relationships and pipeline
  • Credibility to deliver on complex large-scale programs, bringing full experience of winning and delivering projects in a relevant space
  • Ability to work across a diverse client portfolio often involving a diverse network of stakeholders and investors
  • Customer oriented with excellent negotiation and influencing skills
  • Excellent knowledge in business and strong analytical and decision-making skills
  • Deep understanding of the complexities of delivering large assignments, and a proven track record of overcoming associated challenges
  • Candidates with less experience may consider as manager.

Interested parties, please send your CV in MS Word format with an indication on present and expected salary to Mr. Lee via email at, thanks!